Privacy Policy
Shipping Policy
Last updated: 4 August 2026
At Affina Haus, we carefully source products from Australia and around the world. Some products are held in stock for immediate dispatch, while others are crafted or supplied directly from our Australian and international partners. Because of this, delivery timeframes may vary between products.
Where available, estimated dispatch times are displayed on each product page and should be considered the most accurate guide for your order.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, destination and products in your order.
Occasionally, oversized or bulky items may require a customised freight quote. If this applies, we'll contact you before processing your order.
Order Processing
Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will begin processing on the next business day.
If your order contains multiple products with different dispatch timeframes, we may ship items separately where practical.
Product Availability & Dispatch Times
In Stock
Products held in our Australian warehouse are generally dispatched within 1–3 business days.
Supplier Stock (Australia)
Some products are supplied directly from our Australian partners and generally dispatch within 3–10 business days.
International Collections
Selected collections, including certain Groël products, are sourced directly from Europe.
These products generally dispatch within 2–4 weeks, depending on supplier availability and manufacturing schedules.
Once dispatched, delivery to Australia typically takes an additional 5–10 business days via international courier.
Where a product has a different estimated dispatch timeframe, the timeframe displayed on the product page will apply.
Australian Shipping
After dispatch, standard delivery within Australia generally takes:
- Metro areas: 2–7 business days
- Regional areas: 4–10 business days
- Remote locations: up to 14 business days
Express shipping may be available for selected products and destinations at checkout.
Please note that selecting Express Shipping does not reduce manufacturing or dispatch time.
International Shipping
We currently ship to selected international destinations.
Estimated delivery time after dispatch is generally 5–15 business days, depending on destination, customs processing and local courier services.
International customers are responsible for any customs duties, import taxes, brokerage fees or other charges imposed by their local authorities.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details where available.
If your order is shipped in multiple consignments, you'll receive separate tracking notifications for each shipment.
Delivery Delays
While we work hard to meet all estimated delivery dates, these timeframes are provided as guides only.
Delays may occasionally occur due to:
- Supplier production schedules
- International freight
- Customs inspections
- Public holidays
- Extreme weather
- Carrier delays
- Circumstances outside our reasonable control
We appreciate your patience should this occur.
Receiving Your Order
Risk in your order passes to you once it has been delivered to the nominated delivery address, subject to your rights under the Australian Consumer Law.
Please inspect your order upon delivery.
If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery and include:
- Your order number
- Photographs of the packaging
- Photographs of the product
- A brief description of the issue
Prompt notification allows us to resolve your claim as quickly as possible.
Returns
We want you to love your purchase.
If you change your mind, eligible products may be returned within 30 days of delivery, provided they are:
- Unused
- Uninstalled
- In their original packaging
- In saleable condition
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Please note that custom, made-to-order, personalised and special-order products are not eligible for change-of-mind returns or exchanges.
This does not affect your rights under the Australian Consumer Law.
Custom & Made-to-Order Products
Custom, made-to-order, personalised or special-order products (including custom finishes, non-standard sizes, bespoke configurations or products manufactured specifically for your order) cannot be cancelled, returned or exchanged once production has commenced.
Please choose carefully before placing your order.
If a custom product is faulty, damaged, or does not meet the consumer guarantees under the Australian Consumer Law, Affina Haus will provide an appropriate remedy.
Warranty Replacements
Where a replacement product is required under warranty, replacement lead times will vary depending on supplier availability.
Typical replacement timeframes are:
- Standard products: approximately 6 weeks
- Special finishes: approximately 8–10 weeks
- Custom products: approximately 10–12 weeks
These timeframes are estimates only and may vary.
Contact Us
If you have any questions about shipping or your order, we'd love to help.
Affina Haus
Trading as Final Edit Haus Pty Ltd
ABN: 34 686 877 181
ACN: 686 877 181
Email: emily@affinahaus.com