Terms of service

Welcome to Affina Haus. By using our website, placing an order, or engaging with our services, you agree to the following terms and conditions.

1. General

Affina Haus sells curated home hardware, including door handles, cabinet handles, cabinet knobs, bundles, and related fixtures and fittings.

All products are subject to availability.

We may update, modify, discontinue, or change products, pricing, promotions, and services at any time without prior notice.

By placing an order, you confirm that the information you provide is accurate, complete, and current.

2. Orders and Payment

All prices are listed in Australian dollars (AUD) unless otherwise stated.

Payment must be made at the time of purchase.

We accept payment methods displayed at checkout, which may include Shopify Payments, PayPal, Apple Pay, Google Pay, Shop Pay, major credit cards, and other available payment providers.

Your order is not confirmed until payment has been successfully processed and you receive an order confirmation.

3. Product Information

We make every effort to display product descriptions, dimensions, finishes, colours, pricing, and availability accurately.

Due to screen settings, photography, natural materials, and finish variations, product colours and textures may appear slightly different in person.

Please review all product details carefully before purchasing, especially dimensions, finish, lock options, and compatibility with your intended use.

4. Shipping and Delivery

Shipping costs are calculated at checkout.

Shipping timeframes are estimates only and may vary due to carrier delays, customs, weather, public holidays, or other circumstances outside our control.

Affina Haus is not responsible for delays caused by shipping carriers, customs authorities, or incorrect delivery details provided by the customer.

5. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our Refund Policy and Shipping Policy.

Items must be unused, uninstalled, in original packaging, and in the same condition as received unless the item is faulty, damaged, or incorrect.

Nothing in these terms limits your rights under Australian Consumer Law.

6. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement, repair, or refund where required by law if a product has a major failure or does not meet consumer guarantees.

7. Intellectual Property

All website content, including text, images, product photography, graphics, logos, branding, designs, and layouts, is owned by Affina Haus or its licensors.

You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Affina Haus is not liable for indirect, incidental, special, or consequential loss arising from use of this website or products purchased from us.

We do not exclude liability where it cannot be excluded under Australian Consumer Law or other applicable laws.

9. Privacy

Your personal information is handled according to our Privacy Policy.

By using this website, placing an order, or contacting us, you consent to the collection and use of your information as described in that policy.

10. Governing Law

These terms are governed by the laws of New South Wales, Australia.

Any disputes will be subject to the courts of New South Wales, Australia, unless otherwise required by applicable law.

11. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be available on this page.

12. Contact Us

Affina Haus
21 Elouera Rd, Avalon Beach NSW 2107, Australia
Email: emily@affinahaus.com
Phone: 0401877740
Website: www.affinahaus.com