Refund policy

Affina Haus has a 30-day return policy. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, items must be unused, uninstalled, in their original packaging, and in the same condition as received. You will also need your receipt or proof of purchase.

To start a return, contact us at emily@affinahaus.com with your order number and reason for return. Returns must be sent to:

Affina Haus
21 Elouera Rd
Avalon Beach NSW 2107
Australia

Please do not send items back without first contacting us. Items returned without prior approval may not be accepted.

If your return is approved, we will provide return instructions. Where a return shipping label is provided, the cost of return shipping may be deducted from your refund unless the item is faulty, damaged, or incorrect.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us immediately at emily@affinahaus.com with your order number and photos of the issue so we can assess it and make it right.

Non-Returnable Items

We cannot accept change-of-mind returns for gift cards, custom or personalised products, special-order items, clearance items, or final sale items.

This does not limit your rights under Australian Consumer Law if an item is faulty, damaged, or not as described.

Exchanges

The fastest way to exchange an item is to return the original item, and once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be unused, uninstalled, in their original packaging, and in the same condition as received. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at emily@affinahaus.com.