Shipping and Returns

At Affina Haus, we strive to provide a seamless shopping experience. This page explains our shipping methods, delivery times, and return policy.

1. Shipping Information

Domestic Shipping (within [Your Country]):

  • Orders are processed within 1–2 business days.
  • Standard shipping typically takes 3–7 business days.
  • Express shipping options may be available at checkout for faster delivery.

International Shipping:

  • Processing time: 1–2 business days
  • Shipping time varies depending on destination (typically 7–21 business days)
  • Customs duties, taxes, or fees may apply depending on your country. These are the responsibility of the customer.

Shipping Carrier:

  • We use trusted carriers such as Australia Post, FedEx, DHL, or similar partners depending on your location.
  • Tracking information will be provided once your order has shipped.

Shipping Restrictions:

  • Certain products or regions may have shipping restrictions. If your order cannot be shipped, we will contact you promptly.

2. Order Tracking

Once your order is shipped, you will receive an email with tracking details. You can also check the status of your order via your account on our website.

3. Returns & Exchanges

We want you to love your purchase. If you’re not satisfied, here’s our return policy:

  • Return Window: Items can be returned within 30 days of delivery.
  • Condition: Items must be unused, in original packaging, and in the same condition as received.
  • Non-Returnable Items: Gift cards, personalized/custom products, and clearance items.

How to Initiate a Return:

  1. Contact us at emily@affinahaus.com with your order number and reason for return.
  2. We will provide instructions and a return address.
  3. Once your return is received and inspected, we will process a refund or exchange.

Refunds:

  • Refunds will be issued to the original payment method within 5–10 business days of receiving the returned item.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately at emily@affinahaus.com with photos of the product. We will resolve the issue promptly with a replacement or refund.

5. Contact Us

For any shipping or return questions, reach out to our team:
📧 emily@affinahaus.com
🌐 www.affinahaus.com